The future of device trade-in

SafeTrade is a flexible, omni-channel trade-in platform for retailers that revolutionizes the way consumers and businesses upgrade to the latest technology.

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About SafeTrade
SafeTrade Platform
How can Safetrade help you
Business Results
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The most reliable and secure trade-in experience

SafeTrade offers unparalleled reliability, data security, flexibility, and scalability. For companies who are ready to take control of the disruption in their industry, SafeTrade is a device trade-in platform that elevates experiences, delights customers, and drives growth.
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THE SAFETRADE PLATFORM

The Most Versatile Platform in the Industry

SafeTrade enables the buyback and recapture of smartphones, tablets, computers, accessories, or any other pre-owned technology in exchange for payment and/or recycling. Far more than a trade-in service, our platform gives customers the ability to elevate the trade-in experience end-to-end.

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SafeTrade scales with your business

  • Maintain quality controls while undergoing rapid capacity shifts
  • Balances program requirements and labor efficiently for rapid expansion and contraction
  • We anticipate volume spikes, scale, and provide the highest quality of service without interruptions
  • Rapid disposition capabilities provide the best resale and customer values at scale
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Seamlessly integrates with your technology

  • Enable seamless integration with existing POS systems, online brand buy-flows, portal experiences, and operational partners
  • Provide true omnichannel experiences: enable users to begin trades in one channel and finish in another
  • Expose device payoff amounts and trade-in value in customer touch points like My Account and Business Portals to entice subscribers to upgrade faster at a discounted price
  • Leverage Phobio’s 3PL,
 support, and disposition 
services, or integrate your own
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Rely on our platform, focus on your business

  • Our technology and partnerships help you optimize profitability and scale
  • Our proven operations process more than 1 million devices annually
  • SafeTrade is deployed in over 4,500 retail locations and some of the largest global retailers’ direct-to consumer online and SMB trade-in programs
  • Devices are inspected within 2 days of receipt and sold 10 days from inspection
  • We keep your systems up and running with a 99.99% uptime SLA
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Delight users with a simple experience

  • We’ve designed a simple experience that delights customers, elevates your brand, and ultimately increases profitability
  • Empower your team and customers with simple & easy to use tools, like our IMEI search, two-condition grading scale, and device estimator
  • Notify customers of adjustments immediately with detailed descriptions and photo evidence
  • Our dedicated account management and support staff are available to troubleshoot problems 24/7
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We keep all devices and data secure

  • We conduct annual security audits to ensure our platform is secure, stable, and always available
  • At our facilities, dedicated 24/7 onsite security systems monitor employees entering and exiting
  • We perform secure data erasure from all devices, and if any media or data can’t be erased, we recycle the device instead of reselling it
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Get unparalleled sales & pricing visibility

  • Access to current and historical average trade-in value and ranking against competitors
  • Our published prices ensure true economic transparency
  • Leverage market-leading analytics and reporting tools down to the rep level
  • Our service provides simple and transparent payment reconciliation

Best-in-Class Solutions for

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Retail

Making the in-store experience quick and easy for your associates and customers

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Online

Intuitive consumer-facing tools that delight and empower online shoppers

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Business

Trade-in at scale for business customers who want the most up-to-date technology

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SafeTrade drives business results

We partner with our customers to drive business results through strategic marketing initiatives. Our programs are proven to raise NPS scores, increase trade-in volume, and improve trade-in attachment rates. Some of our customers have successfully generated a 10x increase in volume due to our strategic marketing programs.

Our Marketing Initiatives Include:

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Outbound call campaigns to assist underperforming locations

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Customer loyalty programs provide higher
trade values for participating members

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Engaging employee incentive programs
that drive trade volumes

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Events and Sponsorships to drive
awareness

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Digital collateral to support retail
and business reps

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Customized training programs and
support to ensure success

  • What Our Customers Are Saying

    “We look at SafeTrade as being the first domino that tips many others. Using SafeTrade to increase the customer's budget has been a consistent strategy for increasing customer satisfaction while increasing profitability.”

    Ryan McGinnis, WirelessWorld

  • What Our Customers Are Saying

    “I was impressed with how well informed I was kept about where I was in the whole trade-in process. I did get stuck on one of the steps for preparing my laptop and my phone call asking for help was answered promptly and I was walked through the step. Lastly, I chose the wrong option for my credit and am extremely grateful that Phobio helped me change it to an option that is so much less of a hassle for me to use. Thank you!"

    Leslie, Phobio Apple GiveBack Customer

  • What Our Customers Are Saying

    “Working with Phobio on exchanging older MacBook Pros and Airs is a painless and efficient process. They provide quick quotes, pre-paid packaging, and are quick and responsive to any questions you have. My company and I are very happy using them and will refer them to anyone.”

    Geno, Phobio Apple Trade In for Business Customer 

  • What Our Customers Are Saying

    “I am very pleased with Phobio's fast response and the actual process of Apple trade-ins. We look forward to working with Phobio for our future Apple trade-in needs.”

    Jenna, Phobio Apple Trade In for Business Customer 

See why more than 4500 retail locations use SafeTrade.

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